Your privacy is our priority. This document clearly explains how UW99 collects, uses, stores, and protects your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Your data is fully protected by UW99 in compliance with Malaysia's PDPA 2010.
Important Note: This Privacy Policy forms part of your agreement with UW99. By registering for or using our platform, you agree that your personal data will be processed as described in this document. Please read it carefully and contact us if you have any questions.
UW99 is a digital entertainment platform fully committed to protecting the privacy and personal data security of all its users in Malaysia. This Privacy Policy has been drawn up in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices in data management.
When you register an account, use any of our services, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or any other payment method, or simply browse the UW99 website — you may be providing us with various types of personal information. This document transparently explains what we collect, why we need it, how we use it, and your rights in relation to that data.
UW99 acts as Data Processors who is accountable and will not use your data for any purpose not stated in this document without obtaining your consent first.
UW99's Commitment: We have never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
UW99 only collects data that is strictly necessary to provide Malaysian users with a quality, secure service. The categories of data we collect are as follows:
| Data Type | Example | Requirements |
|---|---|---|
| Full Name | As shown on your MyKad | Mandatory |
| Phone Number | An active Malaysian mobile number | Mandatory |
| Email Address | An active personal email address | Mandatory |
| Date of Birth | For age verification (18+) | Mandatory |
| Identity Card Number | For KYC verification purposes only | When required |
UW99 collects information relating to your financial transactions, including bank account numbers, bank names (Maybank, CIMB, etc.), e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account numbers, and deposit and withdrawal records. UW99 no store your full credit or debit card number — all card processing is handled entirely by certified payment providers.
Gaming activity records — including betting history, wins and losses, game preferences, play sessions, and VIP Rewards programme data — are collected for operational purposes and responsible gaming compliance.
UW99 collects personal data through several different channels, depending on how you interact with our platform:
When you use the UW99 platform, our systems automatically record certain technical data, including your IP address, device type, browser information, pages visited, and time spent on each page. This data is collected for security purposes, user experience improvement, and platform performance analytics.
In certain circumstances, UW99 may receive information about you from authorised payment service providers (such as FPX providers and e-wallet gateways) for the purposes of transaction verification and fraud prevention.
UW99 uses your personal data only for legitimate, stated purposes. We will not use your data beyond the following purposes without obtaining fresh consent from you:
You may opt out of marketing communications from UW99 at any time by emailing support@uw99.link or updating your notification preferences in your account settings.
UW99 understands how sensitive your personal data is. We do not share, sell, or disclose your personal data to external parties except in the following circumstances:
UW99 works with certified third-party service providers to ensure smooth platform operations. This includes payment processing providers (FPX, e-wallet providers), gaming software providers (Pragmatic Play, PG Soft, etc.), cloud computing services, and analytics providers. All third parties are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
UW99 may disclose your personal data to the relevant Malaysian authorities — such as the police, Bank Negara, or the courts — where required by law, court order, or for the purposes of financial crime investigations including money laundering.
In circumstances where it is necessary to protect the legal rights, property, and safety of UW99, other users, or the general public, certain data may need to be disclosed to the relevant parties.
What UW99 Will Not Do: We will never sell your data to advertisers, data brokers, or any third party for marketing purposes. There are no exceptions to this.
UW99 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The following are the key security measures we employ:
While UW99 takes all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. In the event of a security breach affecting your data, we will notify you within the timeframe required under Malaysia's PDPA.
Under Malaysia PDPA 2010 and the UW99 Privacy Policy, you have the following rights regarding your personal data. You may submit requests relating to these rights by emailing support@uw99.link:
You have the right to request a copy of the personal data UW99 holds about you at any time.
You have the right to request the correction of any inaccurate or outdated data held in UW99's records.
You may request the deletion of your personal data, subject to any applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that UW99 temporarily restrict the processing of your data.
UW99 will process all privacy rights requests within 30 working days from the date your request is received. If your request is complex or involves a large volume of data, we will notify you if additional time is required.
UW99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit the UW99 website.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the UW99 platform.
UW99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. General data retention guidelines are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Service operations |
| Financial Transaction Records | 7 years after account closure | PDPA & AML legal requirements |
| Security Logs | 2 years | Fraud prevention |
| KYC Records | 5 years after account closure | Anti-money laundering compliance |
| Marketing Data | Until you withdraw your consent | Basis of consent |
Once the retention period expires, UW99 will delete or anonymise your data using secure, industry-recognised methods.
UW99 strictly prohibits the use of its platform by individuals under the age of 18. UW99 services are exclusively for adults, and we take proactive measures to prevent minors from accessing the platform.
Should UW99 discover that personal data of individuals under 18 has been collected without our knowledge, we will promptly delete that data and close the account in question. Any funds held in an account registered by a minor will be processed in accordance with the relevant legal procedures.
If you have reason to believe that a minor has registered on UW99, please contact our support team immediately at support@uw99.link.
UW99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we handle data.
You will be notified of any material changes to this Privacy Policy via:
You are encouraged to review this page periodically. Your continued use of the UW99 platform following the publication of any amendments will be considered acceptance of those changes.
For amendments that involve significant changes to how we use your data, we will seek fresh consent from you before those changes take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way UW99 handles your personal data, please contact us through the following channels:
UW99's Data Protection Team will review and respond to all privacy-related enquiries within 5 working days. For more complex cases, we may require up to 30 working days to provide a comprehensive response.
If you are not satisfied with the response you receive, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department under the Ministry of Communications and Digital.
Six concrete commitments by UW99 to protect the personal data of Malaysian users
All data transmitted between your device and UW99's servers is protected by 256-bit SSL/TLS encryption — the same security standard used by Maybank and CIMB for their online banking.
UW99's Privacy Policy is fully drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully protected under Malaysian law.
UW99 has never and will never sell, rent, or trade your personal data to advertisers or data brokers. Your data belongs to you — we use it solely to provide our services to you.
You can access, correct, delete, or transfer your data at any time. The UW99 privacy team is ready to help you manage your data rights with ease via email or live chat.
UW99 retains your data only for as long as is genuinely necessary to meet legal and operational requirements. Data that is no longer needed will be deleted using secure, industry-recognised methods.
In the event of any security incident that may affect your data, UW99 is committed to notifying you within the timeframe stipulated by Malaysia's PDPA without unnecessary delay.